IT Support Technician

Renbrook School (West Hartford, CT), an independent day school for children age three to Grade 8, seeks a full-time, experienced IT Support Technician for the 2026-2027 school year. This position reports to the Director of Technology.

Position Summary:

The Help Desk Analyst serves as the first point of contact for faculty, staff, and students requiring technical assistance. This year-round position provides front-line support for Windows devices, Microsoft 365 applications, classroom technology, printers, classroom audiovisual equipment, and other school technology systems. The Analyst is responsible for troubleshooting issues, documenting requests, escalating complex problems when necessary, and delivering excellent customer service. Summer months are devoted to the preparation of student laptops for the coming school year.

This person would be part of a three-member IT team, working alongside an Academic Technology Coordinator and reporting to the Director of Technology. While technical skill and knowledge are important for this role, moreover is the interest, capacity, and initiative to continually learn and adapt to new systems, applications, and situations. Good communication, patience, and flexibility with faculty, staff, and students will be essential, as will close teamwork with IT Department staff.

Essential Responsibilities:

User Support

• Respond to help desk requests via ticketing system, email, phone, and in-person support.
• Troubleshoot hardware, software, network, printing, and classroom technology issues.
• Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and Office apps.
• Reset passwords and assist with account-related issues.
• Escalate complex issues to senior IT staff as needed.

Device Support

• Configure, deploy, and maintain Windows laptops and desktop computers.
• Assist with software installations and updates.
• Perform routine maintenance and troubleshooting of staff and student devices, including processing repairs.
• Support peripherals including monitors, docks, webcams, and printers/copiers.

Classroom & Educational Technology

• Provide support for projectors, audio systems, and conferencing equipment.
• Assist teachers with technology integration and classroom troubleshooting.
• Respond quickly to instructional technology issues to minimize disruption.
• Help as needed with student rostering in various edtech applications setup for start of year

Asset Management

• Maintain accurate inventory of technology equipment.
• Track device assignments and lifecycle information.
• Prepare and image new devices for deployment.

Documentation

• Record all support activities in the ticketing system.
• Create and update user guides and technical documentation.
• Contribute to the department knowledge base.

Qualifications:

Required

• Strong working knowledge of Windows.
• Familiarity with Microsoft 365 applications.
• Strong customer service and communication skills.
• Ability to diagnose and resolve common technical issues.
• Comfort with adapting to changing priorities and passion for problem solving
• Ability to lift and move computer equipment up to 50 pounds.

Preferred

• Associate's degree in Information Technology, Computer Science, or related field.
• Experience in a help desk or customer service role.
• Experience and certifications with Active Directory, Microsoft Intune, Entra ID (Azure AD), or user/device management platforms, Blackbaud Education Management SIS and LMS.
• Experience supporting users in an educational environment.

Knowledge, Skills, and Abilities

• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.
• Ability to explain technical concepts to non-technical users.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Commitment to providing exceptional customer service.

Work Environment

• Primarily on-site in a school environment
• Frequent movement between buildings, classrooms, and offices that includes stairs
• Occasional moving of technology equipment and classroom A/V components
• Occasional evening or weekend support for school events.

The review of candidates will begin immediately with an expected start date of September, 2026.

We offer a comprehensive benefits package including generous leave policies, tuition remission, retirement plans, comprehensive health insurance, as well as life insurance and disability protection.

Please send a cover letter, resume, and list of references, all together in one PDF document, to [email protected]with "IT Support Technician" in the subject line. References will be contacted later in the interview process.

Renbrook School is an affirmative action - equal opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, age, gender identity or expression, marital status, national origin, ancestry, present or past history of mental disability, intellectual disability, learning disability or physical disability, including but not limited to blindness, veteran status, sexual orientation, and other protected classes.

Renbrook School will make reasonable accommodations to known disabilities of a qualified applicant or employee unless the accommodation would impose an undue hardship on its operation.