The Frederick Gunn School, founded in 1850, is a co-ed boarding and day school for students in grades 9-12, as well as a post-graduate year.
Position Summary
The Admissions Receptionist is a 12-month position reporting to the Chief Enrollment Officer. The Admissions Receptionist is a critical member of the Admissions team often serving as the first person that a visitor to Admissions encounters. Excellent customer service and interpersonal and communication skills as well as patience, attention to detail and organization skills are essentials for this position.
Responsibilities
- Greet prospective families when arrive in Admissions and send them on tour with student tour guides
- Greet other visitors in Admissions area and guide them to appropriate location or faculty or staff member
- Welcome families back from tour and connect them with their Admissions Officer or scheduled faculty member
- Answer school’s main phone, address general questions and forward calls to appropriate parties
- Make appointments for tours and interviews for prospective families
- Process daily inquiries into Finalsite
- Mail viewbooks and other marketing materials to inquiring families
- Send email reminders for upcoming appointments (two days in advance of appointment)
- Print the admissions calendar and coaches/teachers calendar to guide Admissions Team as visitors arrive
- Prepare and print tour guide schedule to guide Admissions Team as visitors arrive
- Build and maintain positive rapport with student tour guides, offering guidance and feedback as needed
- Enter completed interviews in Finalsite and assign to appropriate Admissions Officer
- Email list of Admissions visitors to school community one day in advance of visits
- Problem solve for unexpected situations (late visitors, unexpected visitors, etc)
- Serve as a thought partner with the team about ways to improve the admissions visitor experience and efficiency/effectiveness of the team
- Maintain Reading Room; includes stocking of coffee/tea area, light cleaning of room daily basis, organizing/tidying space throughout day
- Prepare the welcome sign for the Admissions visitors on daily basis
- Help Admissions Assistants with processing applications as needed
- Prepare goody bags for visiting educational consultants
- Pack and organize fair bags (pack mini viewbooks, swag, inquiry cards, banners, etc.) in advance of Admissions Officers travel to school fairs
- Monitor schedule of admission visitor’s meetings with Head of School and ensure he/she is available and on schedule
- Sort mail in School’s mailroom when needed
- Place Amazon orders, coffee and other office orders as needed
- Create name tags for Admissions and School events as needed
- Track stock of marketing materials and place reorders with marketing department as needed
- Record hours and pay TG's for summer tours
- Collect new student photos via emails and/or phone calls and then share with Dean of Students office
- Add application pieces and create folders for new student profiles
- Enter educational consultant information into Finalsite
- Assist Admissions team as needed
Key Relationships
- Continuous engagement with Chief Enrollment Officer and other members of Admissions team
- Frequent interaction with faculty and staff members
Skills and experience
- Experience serving as receptionist in high quality customer service environment, strongly preferred
- Strong interpersonal and communication skills
- Strong organizational skills with emphasis on attention to detail
- Ability to multitask effectively
- Ability to work effectively with faculty, staff, students, parents and school leadership
- Proficiency with Google suite
Compensation and Benefits
This is a 12-month position that will report to the Chief Enrollment Officer. Salary is competitive and commensurate with experience.Competitive benefits which include, but are not limited to: Medical and Dental and life Insurance, Employer sponsored retirement plan, vacation and sick time, tuition remission, and meals in the dining hall when school is in session.
To Apply
To apply, please complete our online application and upload a cover letter, resume, and three professional references (references will not be contacted without notifying you). Application materials are being accepted now, and qualified applicants will be invited to interview on a rolling basis.
The Frederick Gunn School is an Equal Opportunity Employer. Except in cases of a bona fide occupational qualification or need, or except as otherwise permitted or required by law, The Frederick Gunn School does not discriminate against applicants for employment on the basis of race, color, religious creed, age, sex, marital status, pregnancy, sexual orientation, national origin, ancestry, present or past history of mental disorder, intellectual disability, learning disability or physical disability, gender identity or expression, genetic information, or any other protected class status under applicable law with respect to hiring, compensation, promotion, discharge from employment or other terms and conditions of employment. Position announcements are intended to describe the general nature and level of work performed by employees assigned to the job title and the education and skills required. Descriptions are not intended to be a complete list of all responsibilities, duties and skills that are required or may be required in the future.
BACKGROUND SCREENING: The Frederick Gunn School conducts background checks on all job candidates upon acceptance of a contingent offer, which includes using a third-party administrator to conduct the checks.
