Receptionist

Position: Front Desk Receptionist

Reports To: Business Officer

Position Status: Full Time, Exempt

Job Summary:
The Front Desk Receptionist is an experienced professional with a passion for education and a dedication to supporting faculty, staff, students, and parents in an elementary school environment. They are responsible for administrative front desk duties including managing attendance, communication with families, transportation, as well as monitoring the school’s main entrance. They serve as a central point of contact for parents, faculty, and staff regarding student daily school day logistics.

About this Role:

Our Front Desk Receptionist, you'll be the first smile families see when they walk through our doors and the reassuring voice they hear when they call with questions or concerns. You'll set the tone for each school day, creating moments of connection that help children feel safe, parents feel supported, and staff feel appreciated. This is your chance to make a real difference—not from behind the scenes, but right at the heart of our school community, where every interaction matters.

Key Responsibilities:

• School Day Management:
  • Monitor communication from parents - in person, by phone, and by email.
  • Route incoming calls, packages and mail.
  • Greet and log all visitors.
  • Provide general information to parents and visitors regarding school procedures, events, and policies.
  • Operate the electronic entry system and assist in keeping the campus secure by managing visitor protocols.
  • Act as safety liaison for the school, scheduling drills, recording outcomes, and reporting any deficiencies to the Head of School.
• Transportation Management:
  • Maintain and update bus lists, ensuring accurate routing and communication with transportation services.
  • Collaborate with the transportation department to manage student assignments to bus routes.
  • Monitor and track changes in transportation needs, ensuring parents are informed of any updates.
  • Schedule and manage bus schedules for local field trips
  • Address any concerns with transportation vendors
• Student Drop-off & Pick-up Coordination:
  • Oversee and manage student drop-off and pick-up procedures, ensuring safety and efficiency.
  • Communicate regularly with parents regarding procedures and any changes in schedule or policy.
  • Coordinate with staff to ensure smooth transitions during high-traffic periods.
• Support Enrollment Management
  • Assist with welcoming admission visitors.
  • Assist with tours and student tour guides to ensure a smooth transition.
  • Log and mail transfer records requests.

Qualifications:

• Strong organizational and time-management skills.
• Ability to communicate clearly and professionally.
• Proficient in using Mac systems, Google Workspace, Microsoft Office, and various database platforms.
• Experience with phone systems and customer service.
• Knowledge of or willingness to learn about school safety protocols, drop-off/pick-up procedures, and transportation logistics.
• Ability to maintain confidentiality and handle sensitive student information.
• Prior experience in a school registrar or administrative role is preferred.
• First Aid/CPR certification is a plus, with a willingness to be trained if necessary.

Work Environment:

• This is a full-time, twelve-month position with hours from 10:00-5:30 on scheduled school days and flexibility during summer breaks.
• Candidates should be aware they will be working in the main office which is a significant hub for all school activity and therefore a high traffic area. Successful candidates will be comfortable with frequent interruptions and a high degree of variation in daily activities and, to a lesser extent, responsibilities.